Terms of Service

Your request for service, written or verbal approval of an estimate, or continued use of this website constitutes acceptance of these Terms as they exist on that date. We may update these Terms from time to time to reflect changes in our services, code requirements, or applicable law. The “last updated” date above always reflects the current version, and material changes take effect when posted.

If a signed proposal, service agreement, or membership agreement between you and Wildcat Plumbing conflicts with these Terms, that signed document controls for the work it describes.

We provide licensed plumbing and heating services including, but not limited to, water heater and tankless installation, boiler and furnace service, drain cleaning and sewer work, leak detection and repair, fixture installation, gas piping, sump pumps, water treatment systems, and 24/7 emergency response.

• Work is limited to what is approved

  Technicians perform only the work described in the approved estimate. Additional issues discovered on site are documented and priced separately for your approval before we proceed.

• Code compliance & permits

  All work is performed in accordance with the Massachusetts State Plumbing and Fuel Gas Codes. Where a permit or municipal inspection is required, we will identify it and, unless agreed otherwise, pull it on your behalf at the stated cost.

• Right to decline unsafe work

  We may decline or stop work where conditions are unsafe, where a system cannot be brought into safe operation, or where the requested approach would violate code or manufacturer requirements.

We believe in upfront, no-surprise pricing. Before work begins, you receive a price for the recommended repair or installation, and we do not proceed until you approve it.

• Validity period

  Unless the document states otherwise, written estimates are valid for 30 days. Material and equipment costs can change, and prices may be revised after that window.

• Diagnostic & dispatch fees

  Some visits include a diagnostic or dispatch fee, which is disclosed to you before we are dispatched. Fees for after-hours, weekend, and holiday emergency response may be higher.

• Concealed conditions

  Estimates are based on the conditions visible at the time of inspection. Concealed conditions — deteriorated piping inside walls, non-code prior work, asbestos, or structural obstructions — may require a revised price, which we present to you before continuing.

• Change orders

  Any change to the approved scope is documented in writing (including by text or email confirmation) and must be approved before that additional work is performed.

Appointment times are arrival windows rather than exact guarantees. Plumbing emergencies are unpredictable, and a no-heat or active-leak call may occasionally delay a scheduled non-urgent visit. When that happens we contact you as soon as possible to reschedule at your convenience.

• Property access

  An adult 18 or older must provide access to the property and the work area, or you must arrange approved access in advance. If we cannot access the property during the scheduled window, a trip fee may apply.

• Cancellations & rescheduling

  Please give us as much notice as possible — ideally 24 hours — so we can offer the slot to another neighbor. Special-order equipment already purchased for your job may be non-refundable.

• Online booking requests

  Appointments requested through our online scheduler are requests until our office confirms them by phone, text, or email.

• When payment is due

  Unless a written agreement states otherwise, payment in full is due upon completion of the work. Larger installations and multi-day projects may require a deposit or progress payments as described in the proposal.

• Accepted methods

  We accept major credit cards, checks, and approved financing. Card payments are processed through PCI-compliant third-party gateways; we do not store full card numbers.

• Late & returned payments

  Past-due balances may accrue interest at the maximum rate permitted by Massachusetts law, plus fees for returned checks and reasonable costs of collection.

• Memberships & recurring plans

  VIP membership plans bill on the recurring schedule disclosed at sign-up and continue until cancelled. Membership benefits are non-transferable and apply to the enrolled property.

We stand behind our work. Unless a longer period is stated on your invoice or proposal, our labor and workmanship are warranted for one year from the date of completion. Equipment, fixtures, and parts carry the manufacturer’s warranty, which we help you register and administer.

• What is not covered

  Damage from misuse, freezing, neglect, tree roots, ground settlement, power surges, flooding, work performed or altered by others, and pre-existing conditions outside the scope we repaired.

• Recommended repairs you decline

  If you decline a recommended repair or replacement, we cannot warrant related failures on that system.

• Warranty claims

  Call our office as soon as you notice an issue so we can inspect it. Warranty repairs are performed by Wildcat Plumbing; work by another contractor voids the workmanship warranty on that item.

• Accurate information

  Please describe the problem, the property, and any prior work as accurately as you can, and confirm you are authorized to approve work at the property.

• Clear the work area

  Remove valuables, breakables, and stored items from the work area and secure pets. We protect floors and clean up, but we cannot be responsible for items left in the way.

• Ongoing maintenance

  Follow manufacturer maintenance requirements — including annual water heater and boiler service — to keep equipment warranties in force.

Website content, service descriptions, and general plumbing guidance are provided for informational purposes and do not replace an on-site inspection by a licensed plumber. We make no guarantee that a specific outcome, timeline, or cost described online applies to your property.

To the fullest extent permitted by Massachusetts law, Wildcat Plumbing is not liable for indirect, incidental, special, or consequential damages — including lost income, loss of use, or mold growth arising after our work is completed — and our total liability for any claim is limited to the amount you paid for the specific service at issue. Nothing in these Terms limits any right you have under the Massachusetts Consumer Protection Act or other law that cannot be waived.

We are not responsible for conditions that existed before our arrival, for damage that unavoidably results from accessing concealed piping in the manner disclosed to you, or for failures of equipment we did not install or service.

When you provide your phone number, you agree that we may contact you about appointments, technician arrival, estimates, invoices, and warranty follow-up by phone, text, or email. Marketing messages are sent only if you opt in.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe from text messages at any time, or HELP for assistance. See our Privacy Policy for full details on how we handle your mobile number and consent records.

• Permitted use

  You may use this website to learn about our services, request estimates, and book appointments. You may not scrape, copy, resell, or reverse engineer any portion of the site, or use it to transmit unlawful or harmful content.

• Our content

  The Wildcat Plumbing name, logo, mascot, photography, and site copy are owned by us or licensed to us and may not be reproduced without written permission.

• Third-party tools

  Our scheduler, maps, review feeds, and analytics are provided by third parties and are subject to their own terms and availability.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts serving Norfolk or Plymouth County, Massachusetts, and you and Wildcat Plumbing consent to that venue.

Please contact our office first. Most concerns are resolved with a phone call and a return visit, and we would much rather fix the problem than argue about it. If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect.

Questions about these Terms, an invoice, or a warranty claim? Reach our office directly:

• Mailing address: Wildcat Plumbing Services, 36 Finnell Dr Ste 12, Weymouth, MA 02188
• Direct telephone: (781) 534-9071 — call or text to speak with a real person at our local dispatch office.
• Email: service@wildcatplumbingservices.com
• Licensing: Wildcat Plumbing Services is fully licensed and insured in the Commonwealth of Massachusetts under Master Plumber License Number PL17088-M.