Privacy Policy

The information we gather depends on how you interact with our website, how you communicate with our local dispatch office, and the nature of the plumbing solutions you request. The primary category of data we process is the personal information you voluntarily share when you fill out an online estimate form, request an emergency service visit, contact our office, or sign up for our services:

• Identification & contact information

  Your first and last name, primary billing address, physical service address in Weymouth or surrounding towns, active telephone numbers, and email addresses.

• Property & project specifics

  Details about your home or business plumbing systems, such as property age, cast iron pipe history, boiler and furnace configurations, and descriptions of the leak, clog, or heating failure you need resolved.

• Billing & financial records

  Information necessary to process credit card payments, check drafts, or financing requests, processed securely through certified, PCI-compliant payment gateways.

In addition, our systems automatically collect certain diagnostic and technical data when you navigate our website:

• Device & connection identifiers

  Your IP address, browser type, operating system, and the device type you use to access our website.

• Navigational & usage metrics

  Pages you visit, time spent on specific service-area pages, links you click, and the referring website or search query that brought you to us.

• Geographic & location data

  Approximate location derived from your IP address, helping us confirm your property sits within our active South Shore, Massachusetts service footprint.

Finally, we record and store communications and inputs submitted through our interactive website features, including written descriptions of your service issues, photos of plumbing problems you upload, and scheduling inputs — so our technicians arrive prepared with the right parts, tools, and background details to resolve your issue on the first visit.

We process your personal and technical information for specific, lawful purposes tied directly to delivering exceptional home services and maintaining a secure online presence:

• Service scheduling & dispatching

  We use your contact details and address to schedule appointments, map efficient routes for our service vehicles, and dispatch the correct specialist — heating or drain technician — directly to your property.

• Estimates, billing & transactions

  Your financial and transaction details are used to generate upfront pricing options, process payments, issue invoices, and manage financing applications for larger projects like boiler or sewer line replacements.

• Customer support & quality control

  We use your communication history and past service records to answer questions, troubleshoot ongoing issues, and reference historical property notes during repeat service calls.

We also use your contact details for proactive communication throughout your service experience: appointment confirmation texts, lead technician arrival times, annual heating maintenance reminders, and critical notifications during emergencies. This outreach is designed to respect your preferences while making sure you always know who is entering your home and exactly when they will arrive.

Finally, we process technical, automated, and navigational data to evaluate, secure, and improve our digital platforms — resolving errors, optimizing load times, and blocking malicious traffic or fraudulent booking attempts.

To ensure our contact forms, emergency schedulers, and service-area maps function perfectly on both mobile and desktop, we employ active monitoring technologies that analyze how visitors use our website. When you interact with our site, you consent to the following:

• Active form & input logging

  Our systems may track and temporarily log keystrokes, drop-down selections, and text entered into our contact and service-request forms in real time, even if you do not complete or submit the form. This is done solely to troubleshoot booking failures and optimize form usability.

• Analytical session recording

  We use industry-standard web analytics and session-recording software to capture mouse movements, scroll paths, page clicks, and device loading speeds, strictly for technical diagnostics. These recordings do not expose sensitive financial or payment details.

• Consent & recording acceptance

  By using our digital services, submitting forms, or entering details into our online portals, you acknowledge and agree that your actions and text inputs may be recorded, processed, and evaluated by Wildcat Plumbing Services and our authorized technical optimization vendors.

We restrict access to these session logs and form inputs to authorized technical personnel and trusted web development partners bound by strict confidentiality agreements. We do not sell or monetize this session data, and we do not use it for any purpose outside improving our site experience and protecting our digital infrastructure.

Cookies are placed onto your device’s browser when you visit our website, enabling our system to remember your preferences and recognize you on future visits. We use both first-party cookies (set by our website) and third-party cookies (set by our technical, analytical, and marketing partners):

• Essential & functional cookies

  Strictly necessary to enable core site features such as maintaining your place in our service scheduler, keeping secure portals functional, and remembering your local zip code or service preferences.

• Performance & analytics cookies

  Powered by platforms such as Google Analytics, these collect anonymous data about how visitors move through our site, helping us identify popular service areas and pages needing updates.

• Marketing & retargeting pixels

  Tracking elements such as Facebook/Meta Pixels and Google Ads tags let us show you relevant ads on social media or search results after you visit our site.

These marketing elements are not used to collect or share highly sensitive personal details; they exist solely to make sure our advertising reaches local homeowners who genuinely need our plumbing expertise.

You maintain full control over cookies on your devices. You can configure your browser to reject all cookies, alert you when a cookie is placed, or delete existing cookies. You can also opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out page, your Google Ad settings, or your social media ad preferences. Disabling cookies entirely may limit certain interactive booking features on our website.

We do not sell, rent, license, lease, or trade your personal data to unaffiliated third parties for their independent marketing or commercial purposes. We share your information only under these strictly defined conditions:

• Service providers & technical vendors

  Contact and scheduling details are shared with software vendors supporting our operations, including billing systems, job scheduling calendars, CRM portals, and transactional email systems.

• Certified payment processors

  Billing information is transmitted to PCI-DSS compliant financial institutions to complete card payments, check clearings, or financing applications.

• Business & operational coordination

  If we partner with a licensed subcontractor or specialty trade professional on a large project, we may share necessary contact and job details. Those partners may use your information solely to complete the authorized work.

We may also disclose information when we believe in good faith it is necessary to comply with a valid legal process, respond to court orders or government audits, protect the physical safety of our technicians and the public, or defend the legal rights, safety, and property of Wildcat Plumbing Services. We review all legal requests thoroughly and share only the minimum required data.

Data shared for analytical or marketing purposes is heavily anonymized and aggregated — no personally identifiable information such as your name, address, or phone number is exposed.

When you voluntarily opt into our text alert program by submitting your mobile number through our forms, checking an opt-in consent box, or texting us directly, we collect your phone number and messaging preferences:

• Operational notifications only

  We send transactional text messages including job scheduling confirmations, real-time dispatch alerts, technician on-the-way updates, and follow-up service surveys.

• Complete sharing exclusion

  Your mobile phone number, SMS opt-in consent data, and text messaging records will never be sold, rented, licensed, or shared with third parties, affiliates, or partners for promotional or marketing purposes.

• Message frequency may vary

  Message frequency may vary depending on your service request, appointment status, and the alerts you have opted into.

• Strict opt-in consent

  Opt-in consent for our text messaging program is entirely separate from any third-party relationship — your mobile number is kept isolated from external marketing databases.

Message frequency may vary. To stop receiving texts at any time, reply STOP to any message. We will send a single confirmation text and immediately cease alerts to that number. Reply HELP for help. Message and data rates may apply, and consent is never a condition of purchase. You can also call our Weymouth office to have your number removed.

We do not use automated dialing systems to send promotional messages without your express, prior written consent, and we comply with all local, state, and federal mobile messaging regulations.

We have implemented comprehensive technical, physical, and administrative security measures designed to safeguard your personal data from unauthorized access, accidental loss, alteration, or disclosure:

• Encryption & network security

  All data transmitted through our website, contact forms, and booking schedulers is encrypted using SSL/TLS technology.

• Secure payment gateways

  We do not store full credit card numbers or bank account details on our servers; transactions are processed through verified, PCI-compliant financial institutions.

• Access controls

  Access to your personal details, service logs, and address records is restricted to authorized staff and technicians who require that data to perform their duties.

We retain your customer profile, contact details, and job histories only as long as necessary to fulfill our business purposes, provide warranty coverage, and maintain reliable service records for your property. When data is no longer required for operational, legal, or financial purposes, we securely delete or anonymize it.

No transmission method over the internet can be guaranteed 100% secure. In the unlikely event of a data breach, we have rapid incident-response procedures and will notify affected customers and appropriate regulatory authorities in compliance with applicable notification laws.

Depending on your location and applicable regulations — including Massachusetts consumer protection and data privacy standards — you hold distinct rights regarding your personal information, which you may exercise without fear of discrimination:

• Right to access & portability

  Request a clear, readable copy of the personal information we have collected about you, including past service histories and contact records.

• Right to correction

  Ask us to update inaccurate or outdated contact details, addresses, or property specifications.

• Right to deletion

  Request permanent deletion of your personal information, subject to legal, tax, or administrative exceptions such as IRS billing records or active service warranty documentation.

To exercise these rights, or to opt out of promotional emails and local marketing lists, submit a request to our privacy support team. We will verify your identity to protect your account and respond within the timeframes mandated by state law.

We will never deny you service, charge different rates, provide lower quality workmanship, or offer fewer upfront options because you exercised your privacy rights. That non-discrimination pledge reflects our family-owned values.

Questions about this Privacy Policy, a data deletion request, or how our systems process your contact details? Reach our privacy coordinator directly:

• Mailing address: Wildcat Plumbing Services, Attn: Privacy Department, Weymouth, MA 02188
• Direct telephone: (781) 534-9071 — call or text to speak with a real person at our local dispatch office.
• Email: service@wildcatplumbingservices.com — please use “Privacy Request” in your subject line for expedited routing.
• Licensing: Wildcat Plumbing Services is fully licensed and insured in the Commonwealth of Massachusetts under Master Plumber License Number PL17088-M.